FAQ's

Do I need to provide an electric socket?

For most of our attractions we require a standard 13amp /16amp 24ov supply.

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Does the price include delivery?

We are based in Cardiff, South Wales and operate a free delivery service within a 10 mile radius.

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Can the equipment be hired for more than one day?

All of our equipment can be supplied for both long and short term hire.

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What methods of payment do you accept?

We accept the following methods of payment - cash / cheque / BACS transfer.

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Do I have to pay a deposit?

At the time of booking we will forward to you a contract together with our terms and conditions of booking.

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Is there an age limit on your bouncers?

For us to comply with the guidelines from our insurers the maximum age limit for bouncy castles is 13 years of age.

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Is there a cancellation charge?

As you will note in our contract terms and conditions point number:- 3. In the event of cancellation the client will be liable for the full fee unless alternative work can be found for the Attraction.

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Will you provide a supervisor?

All of our equipment is supplied with an operator (to comply with the terms of our insurance) unless otherwise stated.

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Are you insured?

All units supplied by Wild West Entertainment are covered by a Full Public Liability Insurance.

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Are bouncers safe?

All unites are maintained to a high standard. We comply completely to the latest HSE (Health and Safety Executive) guidelines for all our attractions and are inspected by the appropriate bodies.

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Do you do indoor bouncers?

Most of our attractions are suitable for indoor use

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What if my garden isn't all grass or has a slope?

When calling with your enquiry please advise us of this.

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Can I move a bouncer after it is staked down?

Our fully trained operators will arrive at your venue with time to discuss your preferred location, we will then use the appropriate methods to anchor the bouncy castle to the surface.

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How big does the area have to be?

We need about a 3 foot clear access route to get the castle into your garden

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What can I do before you deliver?

Please make sure that any paths, hallways, side passages or any other access to your garden/venue are clear of obstacles, etc.

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What do I do if it rains?

As you can see some of our photos a few of our attractions have shower covers attatched to them.

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When should I book?

We get booked up very quickly and we advise you to book as early as possible, especially during our peak seasons of summer and Christmas.